Privacy Policy

Last Updated: 16/01/2025

Welcome to Medikosh! This Privacy Policy explains how Medikosh Healthovation Private Limited ("Company," "we," "our," or "us") collects, uses, discloses, and protects your information when you use our mobile application ("App") and website ("Service"). By accessing or using our Service, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Data

While using our Service, we may ask you to provide personal information, including but not limited to:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Prescription details (as applicable)

1.2 Usage Data

We collect data automatically when you access our Service, such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed, time spent, and other diagnostic data

1.3 Tracking Technologies and Cookies

We use cookies, pixels, and similar tracking technologies to enhance your experience. Cookies may include:

• Session Cookies: Temporary cookies that expire when you close your browser.
• Persistent Cookies: Stored on your device until deleted manually or automatically.
• Analytics Cookies: Help us analyze Service performance.

You can modify cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service.
• Process transactions, including prescription orders.
• Improve and personalize user experience.
• Communicate important updates, promotions, or offers.
• Comply with legal and regulatory requirements.
• Detect and prevent fraudulent or unauthorized activities.

3. How We Share Your Information

We may share your personal data in the following cases:

3.1 Service Providers

We engage trusted third-party vendors to assist with payment processing, order fulfillment, analytics, and marketing. These providers are bound by confidentiality agreements.

3.2 Business Transactions

In the event of a merger, acquisition, or sale, your data may be transferred.

3.3 Legal Compliance

We may disclose your data to comply with legal obligations or respond to valid legal requests.

3.4 With Your Consent

We will share your information for purposes not listed here only with your explicit consent.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

5. Data Security

We implement advanced security measures to protect your data. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

6. Children's Privacy

Our Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the data immediately.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal data.
• Restrict or object to data processing.
• Withdraw consent for data collection and processing.
• File a complaint with a data protection authority.

To exercise your rights, contact us at mymedikosh@gmail.com or care@medikosh.com.

8. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Review their privacy policies before sharing information.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective once posted. We will notify you of significant updates via email or in-app notifications.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Company: Medikosh Healthovation Private Limited
• Address: Ranikhet Tower, Dewalchaur, Haldwani (Nainital), PIN: 263139
• Website: www.medikosh.com
• Email: mymedikosh@gmail.com / care@medikosh.com
• Phone: 7248723545

Thank you for trusting Medikosh with your personal information!